Returns & Refunds
We want you to be happy with your purchase. If something isn't right, here's what to do.
Our returns promise
You can return most items within 14 days of delivery for a full refund or exchange, provided they're unused, in original condition and in their original packaging.
How to return an item
- Email us at bex@theafternoonspot.com with your order number and reason for return.
- We'll reply with the return address and any next steps.
- Pack the item securely and send it back using a tracked service.
- Once we receive and check the item, we'll process your refund within 5 working days.
Refund method
Refunds will be issued to the original payment method. Depending on your bank or card provider, it may take a few extra days to appear in your account.
Items we can't accept back
- Items that have been used, washed or damaged after delivery.
- Personalised or custom-made items.
- Items returned without original packaging.
- Sale items, unless faulty.
Faulty or damaged items
If your order arrives damaged or faulty, please email us within 48 hours with photos if possible. We'll arrange a replacement or full refund, including return postage.
Exchanges
If you'd like a different size or colour, the quickest way is to return the original item for a refund and place a new order. This avoids the item you want selling out while we wait for the return.
Return postage
Unless the item is faulty or we sent the wrong thing, return postage is the customer's responsibility. We recommend using a tracked service as we can't refund items that go missing on the way back to us.
Questions?
Get in touch at bex@theafternoonspot.com and we'll help.